Customer Service

Shipping & Delivery
We offer two methods of shipping service within the contiguous United States:
  • UPS Ground Shipping - 2-10 business days
  • USPS Priority Mail – 2-5 business days
  • During COVID-19 health concerns, we have added a Store Pick-up option at check-out.  Orders placed before 3pm M-Sa will be ready the same day.  All other orders will be ready for pick-up the next business day.  
Privacy & Security
Salt Lake Roasting Company values your PRIVACY Salt Lake Roasting Company collects information from you when you purchase items in our online store. During the checkout process, you will be asked to provide your name, address, email address, and other relevant contact information. We use this information to fulfill your order, taking payment via our secure payment process and mailing your order to the appropriate location. As a customer, your email may be used to communicate with you about your order as well as notify you of specials and updates on our website. We never sell, trade, or give away any of your personal information. Although there is no such thing as 'perfect security,' Salt Lake Roasting Company maintains SSL protocol for processing your credit card payments and takes reasonable steps to ensure the safety of your personal information. Links to third-party sites are provided as a resource to users and we do not endorse or maintain any of that third-party site content. By using our site, you consent to our online privacy policy. Any changes made to this policy will be posted on this page.
Returns & Replacements
Salt Lake Roasting Company is continually working towards 100% satisfaction. If you are unhappy with your purchase, CONTACT US and we will work with you.
    Keep in mind.
  • Coffee beans have a limited shelf life.
  • Ground coffee has a shorter shelf life.
  • Different roasts and crops do vary and thats part of fun, embrace it.
  • While we do our best to insure the coffee is grown right, bought right, and roasted right. Do your best to brew it right.

Personal Orders? The most important mission we have is to satisfy your coffee needs. So, we make it easy. Swing by one of our cafe's to get your coffee on, we love personal interactions. If you're far away or just don't have time you can get your coffee fix right here on our website or over the phone.

Wholesale Orders? Since 1981 we have roasted and provided for local establishments all over the rocky mountains and today it's all over the country. If you want to share the love the our roasted beans in your store please CONTACT US for special pricing and information.

Business / Bulk Orders? Our employees love and crave coffee and we understand that yours do too. We provide the best coffee in dozens of break rooms. If you want your staff fueled up CONTACT US for special bulk pricing and information.

Payment, Pricing & Promotions
    We accept majors forms of payment:
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Paypal
Viewing Orders
Sign in with your Email and Password HERE to access your account. If you don't have an account, create one. This will take you to your Dashboard. The dashboard shows your recent orders, for more information click on "My Orders" from the sidebar menu.
Updating Account Information
Sign in with your Email and Password HERE to access your account. If you don't have an account, create one. This will take you to your Dashboard. From here you are able to: change your email address, update your physical addresses, or update your credit card.